Lost luggage identification solution by IDEMIA

IDEMIA launches ALIX, its innovative solution based on artificial intelligence dedicated to automating the lost luggage identification process;

IDEMIA, the global leader in identity technologies, launches its Augmented Luggage Identification eXperience (ALIX™) solution. This breakthrough innovation will help operators to identify bags that have lost their physical tags, using image recognition. ALIX™ has been developed in partnership with Air France and is currently being used at the airline’s global hub at Paris Charles de Gaulle airport.

IDEMIA’s innovative solution, based on artificial intelligence, aims to facilitate the lost luggage search process in airports. Current solutions are limited in their capacity and do not effectively meet airlines’ and airports’ expectations, as they are complex and tedious.

ALIX™ will support airlines and airports in increasing the identification rate of non-identifiable luggage. Most importantly, the improvement of the traveller’s experience is at the heart of this technology. It will make their journey smoother and will speed up the mishandled bags repatriating process.

This breakthrough solution will help reduce the number of lost luggage, accelerate the search process, reduce operating costs, and ultimately increase passenger satisfaction.

Once a bag is managed by the baggage handling system of the airport, the ALIX™ Arch equipment performs high-quality captures of all five sides of the luggage to create its augmented digital tag. If the printed tag is torn off during its journey, the operator takes a new set of images of the bag and uses ALIX™ Core, a Cloud based platform, to retrieve its digital tag, thus identifying the lost luggage. The operator then creates a new printed tag and puts the luggage back into the baggage handling system.

Developed in partnership with Air France, ALIX™ has been in operation at Paris Charles de Gaulle airport since fall 2022. It already shows very good results on the field by identifying a large number of bags that have lost their physical tag.

Read the full press release